Refund Policy

Caddi is a month-to-month subscription. We don’t lock you into long-term contracts and we don’t charge cancellation fees. The short version: cancel anytime; we’ll refund what we shouldn’t have charged.

Cancellations

You can cancel from Settings → Billing at any time. Cancellation takes effect at the end of the current billing period — you keep full access for what you’ve already paid for, and we don’t bill you again. No phone calls, no retention scripts.

Refunds

We refund a recent charge in three situations: (1) you were billed after canceling because of a glitch on our end; (2) you upgraded by mistake within the last 7 days and haven’t used the time; (3) we materially broke something on the platform that prevented you from using Caddi for an extended period.

Outside those cases — “we changed our mind two weeks in” — we don’t generally issue partial-month refunds, since the underlying infrastructure costs (databases, storage, workers) accrue continuously. Email us anyway; we’d rather hear about it than have you quietly leave.

How to request

Email [email protected] with your agency name and the invoice in question. Refunds reach your card in 5–10 business days, depending on your bank.

Failed payments

If a payment fails, we retry over a 7-day window and email you each time. After that, your subscription moves to read-only access until the card is updated. Your data is not deleted; you can resume by adding a new card from Settings → Billing.

Disputes

Please email us before opening a chargeback. A chargeback freezes the account while it’s in dispute, which means we can’t fix the problem you’re trying to solve. We respond to billing email within one business day.